A Helping Hand From Afar
- Windows XP comes with a Remote Assistance feature that lets an â€śexpertâ€ť control the computer of a â€śnoviceâ€ť over a network connection (like the Internet) to adjust system settings, look for lost files or provide other help. The feature takes a little bit of advance set-up, but Microsoft has a full overview here.Windows Vista also has its own Windows Remote Assistance service that can let it connect to other computers running Vista or Windows XP. To use it, go to the Start button to All Programs. Click on Maintenance and then on Windows Remote Assistance in the menu. A wizard then offers to walk you through the steps of either helping or being helped. A page on Microsoftâ€™s site explains how Remote Assistance works â€” and offers some caveats about privacy and security.