Fatal mistake? Microsoft's cavalier disregard for its customers
- When Computerworld reporter Gregg Keizer broke the story over the weekend that Microsoft had a 19-hour server outage that caused the WGA validation of many Windows Vista and XP users to fail, resulting in WGA Notifications accusing them software piracy, I frankly thought little of it. It was just one more example of the erosion of the user experience for honest paying customers that Microsoft appears to be cavalier about. It was a spit in the bucket. Today, though, I sat down to look at the article more closely, read through the user comments, check out Gregg's follow-up story and I found my blood starting to boil.